For support, technical assistance, or payment information
please click the "Submit a Support Ticket" above. If any of
your questions can be answered from our terms of use,
knowledgebase (link above) or some part of this web site, we will be
referring you to it in our reply. So please be sure to read everything
over carefully as your answer(s) may already be here. If your question
is not answered anywhere, please use the form above.
To mail in your registration fee, please include your
name, challenge name, office building and state. You will not be able
to enter any minutes until the fee is paid. Please allow time for delivery.
You may make check out to:
HCUSA Payments
2210 W Main St Suite 107-144
Battle Ground, WA #98604
For general inquiries, first read through our knowledgebase
and Terms of Use. If your question is not answered anywhere, you may
use the Support Ticket system above. If your answer is in the knowledgebase,
we will simply refer you to it.
There are a couple of different ways and methods to contact
us. The best way to contact us is through the Support Ticket
system above if other areas are unable to shed light on your issue.
With the Support Ticket we can effectively track your issue through
to your satisfaction.
If you need to speak
with a representative, you may call us, however again for
technical issues we strongly suggest you first review the knowledgebase
then use the support ticketing system above so we can track and accurately
deal with your issue.
Main Line: 1-888-205-5759
FAX: 1-888-205-5759 (Just push your Start
button anytime after the message says you can)
To report your challenge progress if you are unable
to do so online: 1-888-205-5759 ext 301 (Please leave your name, state,
the company/office name and your progress information. A 24hr grace
period is extended if you miss your progress entry day, except on
the last day of your particular challenge.)
Advertising: 1-888-205-5759 ext 306
Customer Service: 1-888-205-5759 ext 302
Technical Support: 1-888-205-5759 ext 307 (10:00am
- 6:00pm, Mon - Fri)
If you do not get an answer, please be sure to include your name,
phone number, best time to reach you, your time zone and a brief explanation
of your issue. We will get back to you as soon as possible.
Our phone support hours are Monday - Friday 10am - 6pm PST
USA. Please note however that our phone support is limited
and the Support Ticket link above is the best way
to resolve most issues not already covered in our knowledgebase.
If you need to mail us any materials, you may send
them to the address below. Be sure to include your return address
and let us know we should expect something in the regular mail.
Mailing Address: 2210 W Main St Suite 107-144, Battle
Ground, WA #98604 |
